Zomato Customer Support Executive - Chat

Role Overview

This position involves supporting Zomato users through chat and messaging channels. The role focuses on handling customer queries quickly, helping with order updates, tracking deliveries, arranging refunds where needed, and resolving issues in coordination with restaurant partners and delivery executives.

Key Responsibilities

• Respond to customer conversations over live chat and similar messaging platforms.
• Assist with changes to orders and other post-order requests.
• Track delivery status and share timely updates with customers.
• Help process refund-related requests as per service guidelines.
• Work with restaurant partners and delivery executives to close complaints.
• Ensure cases are resolved efficiently while maintaining a high level of customer satisfaction.

Eligibility

Graduation is not mandatory for this role.

Additional Information

The job is based in Jaipur, India. The source mentions a blended support format in the title.