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Zomato Customer Support Executive - Chat
Startek (Aegis Customer Support Services Pvt. Ltd.)
Jaipur, Rajasthan, India · Tam zamanlı
Başvuran ilk kişi siz olun
- Deneyim
- Herhangi
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 4 saat önce
- Çalışma modu
- Ofiste
- Eğitim
- Herhangi bir mezun
- Uygunluk
- Graduation is not required.
- Sürdürmek
- Başvuru yapılması gerekmektedir.
Çalışacağınız yer
İş tanımı
Role Overview
This position involves supporting Zomato users through chat and messaging channels. The role focuses on handling customer queries quickly, helping with order updates, tracking deliveries, arranging refunds where needed, and resolving issues in coordination with restaurant partners and delivery executives.
Key Responsibilities
- Respond to customer conversations over live chat and similar messaging platforms.
- Assist with changes to orders and other post-order requests.
- Track delivery status and share timely updates with customers.
- Help process refund-related requests as per service guidelines.
- Work with restaurant partners and delivery executives to close complaints.
- Ensure cases are resolved efficiently while maintaining a high level of customer satisfaction.
Eligibility
Graduation is not mandatory for this role.
Additional Information
The job is based in Jaipur, India. The source mentions a blended support format in the title.