Waiter

Role Overview

The Restaurant Waiter/Waitress is tasked with delivering attentive and effective food and beverage services to guests across various areas such as the outlet, poolside, lounge, and beach. This position plays a critical role in ensuring outstanding guest experiences through maintaining cleanliness in the front-of-house (FOH) areas and upholding high service standards.

Key Responsibilities

• Warmly welcome guests and facilitate a pleasant dining experience from arrival.
• Provide detailed menu explanations, address customer inquiries, and accurately record orders.
• Promptly and professionally serve food and drinks, ensuring top quality service.
• Continuously gauge guest satisfaction, anticipate requests, and respond swiftly to needs.
• Handle guest billing and payment processes with precision when necessary.
• Support the preparation and dismantling of the dining area by arranging furniture and service stations daily.
• Keep the dining environment clean, organized, and presentable throughout shifts, including clearing and resetting tables.
• Ensure all service stations are replenished with necessary items such as cutlery, napkins, and condiments.
• Clear away used dishes, glassware, and linens promptly and hand them over to the stewarding team.
• Communicate guest orders and special requests accurately to kitchen and bar staff.
• Collaborate effectively with team members to ensure smooth restaurant operations.
• Adhere strictly to restaurant policies, procedures, and service protocols.
• Follow all health, safety, and sanitation guidelines to maintain a safe working environment.

Essential Skills and Attributes

• Strong proficiency in spoken and written English; knowledge of additional languages is advantageous.
• Positive and guest-centered attitude combined with professional and polite conduct.
• Excellent communication and interpersonal skills to engage professionally with guests and team members.
• Ability to work efficiently and maintain composure in a dynamic, fast-paced setting.
• Physical capability to stand, walk, and carry items for long durations.
• Dependable, proactive, and collaborative team player.
• Consistently maintains groomed personal appearance and adheres to company uniform and grooming standards.
• Skill in anticipating guest needs and delivering impeccable service under pressure.

Qualifications and Experience

• High school diploma or equivalent level of education is preferred.
• At least one year of experience in customer service or food and beverage roles within hotels, resorts, or busy restaurants is desirable.