آر
User Support Technician
Mississauga, Ontario, Canada · مکمل وقت
درخواست دینے والے پہلے فرد بنیں۔
- تجربہ
- کوئی بھی
- تنخواہ
- —
- کھلنا
- 1
- پوسٹ کیا گیا
- 2 گھنٹے قبل
- کام کا موڈ
- دفتر میں
- تعلیم
- College Diploma
- دوبارہ شروع کریں۔
- درخواست دینے کی ضرورت ہے۔
جہاں آپ کام کریں گے۔
ملازمت کی تفصیل
Location
Mississauga, Ontario, Canada
Education
Requires a college diploma.
Job Responsibilities
- Engage directly with users, both online and face-to-face, to gather detailed information about technical problems and document these incidents clearly.
- Use manuals, knowledge bases, and vendor resources to investigate and apply effective solutions.
- Replicate and diagnose issues reported by users related to hardware, software, or connectivity and work towards resolving them.
- Provide coaching and training to users aimed at empowering them to manage or avoid common technical issues.
- Offer tailored support for business systems, networks, and internet services based on user needs.
- Keep thorough records of issues and remedies to assist other support staff members.
- Participate in application and software redesign initiatives by sharing practical frontline feedback.
- Potentially oversee and guide junior support team members.
Requirements
- A college diploma in computer science, programming, or network administration is generally expected.
- Additional coursework in programming or network administration is frequently required.