R
User Support Technician
Mississauga, Ontario, Canada · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 6 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- College Diploma
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
Location
Mississauga, Ontario, Canada
Education
Requires a college diploma.
Job Responsibilities
- Engage directly with users, both online and face-to-face, to gather detailed information about technical problems and document these incidents clearly.
- Use manuals, knowledge bases, and vendor resources to investigate and apply effective solutions.
- Replicate and diagnose issues reported by users related to hardware, software, or connectivity and work towards resolving them.
- Provide coaching and training to users aimed at empowering them to manage or avoid common technical issues.
- Offer tailored support for business systems, networks, and internet services based on user needs.
- Keep thorough records of issues and remedies to assist other support staff members.
- Participate in application and software redesign initiatives by sharing practical frontline feedback.
- Potentially oversee and guide junior support team members.
Requirements
- A college diploma in computer science, programming, or network administration is generally expected.
- Additional coursework in programming or network administration is frequently required.