Team Member - Sales Enablement

Job Overview

This role focuses on enhancing the quality of business Management Information Systems (MIS) and coordinating with various internal and external stakeholders to support retention and cross-selling activities.

Primary Responsibilities

• Maintain and regulate MIS data effectively.
• Map client cases and monitor their resolution progress.
• Generate leads and engage with lead sources.
• Provide and collect reverse feedback for process improvement.
• Collaborate closely with internal teams to track retention cases.
• Verify documentation related to retention efforts.
• Handle escalation management efficiently.