Service Manager

Key Responsibilities

• Oversee daily functioning of the workshop to ensure smooth operations.
• Motivate and guide service advisors, technicians, and support personnel to achieve targets.
• Maintain excellent customer satisfaction by ensuring timely vehicle servicing and delivery.
• Meet or exceed goals related to workshop revenue, labor, and spare parts sales.
• Track productivity, operational efficiency, and uphold quality standards.
• Address customer grievances swiftly to ensure resolution.
• Adhere to prescribed Royal Enfield service procedures, SOPs, and audit requirements.
• Plan staffing needs, coordinate technician training, and enforce workshop discipline.
• Supervise warranty claim processes, job card accuracy, and service performance metrics.
• Work closely with dealership management to drive ongoing business development.

Eligibility Criteria

• Graduate or Diploma holder in Mechanical or Automobile Engineering is preferred.
• Possess 3 to 7 years of experience in automobile service management.
• Previous experience with two-wheeler dealerships is advantageous.
• Demonstrated leadership capabilities, strong communication, and proficient customer service skills.
• Comprehensive understanding of workshop operations, service key performance indicators, and dealer management systems.