Senior Sales Assistant - Cigar Room at Qatar Duty Free

About the Role

Join the prestigious Qatar Duty Free team as a Senior Sales Assistant specializing in the Cigar Room, located at Hamad International Airport, Doha. This role involves driving sales of premium, specialized products while ensuring excellent stock management and merchandising standards. You will deliver personalized, high-quality customer service to enhance the reputation of one of the world's largest and award-winning duty-free retail environments.

Key Responsibilities

• Provide tailored customer experiences with a focus on achieving commercial success and representing Qatar Duty Free in a professional, welcoming manner.
• Exceed expectations by creating memorable shopping experiences and upholding QDF’s reputation as a five-star destination.
• Build lasting customer relationships to encourage repeat business and maintain service excellence, including after-sales support.
• Identify and understand customers' needs by asking insightful, open-ended questions.
• Demonstrate, present, and sell products by effectively communicating their features, advantages, and benefits.
• Consistently pursue sales targets and key performance indicators (KPIs) through proactive selling techniques.
• Introduce customers to complementary brands or departments to enhance their shopping experience and ensure they leave satisfied.
• Handle customer complaints and issues efficiently and professionally as they arise.
• Maximize revenue opportunities by upselling, cross-selling, and suggesting suitable alternatives whenever possible.

Candidate Profile

• Minimum educational requirement: High School diploma.
• At least two years' relevant work experience in retail or sales.
• A proactive and creative approach to identifying and generating new business opportunities.
• Strong verbal and written English communication skills.
• Excellent interpersonal and customer service skills.
• Ongoing commitment to brand-specific sales training, product knowledge, and merchandising standards.
• Exemplify high personal integrity and professionalism.
• Adherence to personal hygiene and grooming standards as per Qatar Duty Free regulations.
• Display courteous, confident, and approachable behavior towards customers at all times.

About Qatar Airways Group

Qatar Airways Group is a dynamic and rapidly expanding organization operating across twelve business sectors. Known for innovation and resilience, the Group offers vast opportunities for professional growth and a platform to contribute to its global success story.

Additional Information

Reference Number: 2600005T
Location: Doha, Qatar
Job Family: Customer Service
Application Closing Date: 16 August 2026