Senior Account Executive, Retail SMB - French-speaking (Ireland, United Kingdom)

About the Role

Become part of Shopify's Retail SMB team as a Senior Account Executive focusing on retail businesses with annual revenues generally up to $5 million. Your role involves partnering with entrepreneurs and growing merchants to help them start, expand, and maximize their usage of Shopify’s comprehensive platform for both online and physical retail channels.

This position primarily covers retail clients across Northern Europe plus France, leveraging your French language skills. While the focus is on retail merchants, you will aim to promote and sell the full Shopify platform encompassing all commerce solutions.

Responsibilities

• Proactively identify and engage with merchants to understand their business goals and challenges, matching them with appropriate Shopify products and services.
• Actively conduct high-volume outbound communications via calls, emails, and social media to generate leads and advance sales opportunities.
• Effectively balance inbound and outbound pipelines, ensuring that outbound efforts maintain a strong long-term pipeline alongside qualifying inbound leads promptly.
• Manage the entire sales process from initial discovery through negotiation to closing deals while keeping a consistent pipeline.
• Serve as a trusted advisor by providing relevant product insights and practical commerce advice to help merchants make informed decisions.
• Maintain up-to-date knowledge of Shopify’s offerings and the broader e-commerce landscape to provide credible advice.
• Ensure disciplined use of CRM and sales tools, maintaining pipeline accuracy, prioritization, and forecasting precision.
• Utilize and develop AI-powered tools to streamline sales tasks, enhance learning, and improve deal management.

Requirements

• Fluent in French and proficient in English to manage clients in both language markets, with English being essential for handling larger opportunities.
• Proven experience in a closing sales role with a strong track record in competitive sales environments.
• Comfortable with high-volume outbound prospecting and managing aggressive sales targets.
• Capable of independently running comprehensive sales cycles, including discovery, recommendations, negotiation, and closing.
• Strong consultative communication skills, able to quickly build trust and uncover client needs.
• Resilience and adaptability, with a proactive approach and the ability to handle shifting priorities effectively.
• Excellent time management and organizational skills to juggle multiple leads and maintain rigorous processes.
• Experience using CRM systems such as Salesforce and sales engagement platforms.

Preferred Qualifications

• Knowledge of commerce and experience in SaaS sales is an advantage.
• Background in selling to or working with retail or omnichannel merchants familiar with POS and integrated online/offline sales.
• Additional European language skills are a plus.

About Shopify

Shopify empowers entrepreneurs to launch and grow businesses by providing a platform that supports over 1 trillion dollars in sales by millions of merchants globally. Operating since 2006 with over 8,300 employees, Shopify’s mission is to democratize commerce and create more inclusive opportunities for sellers worldwide.

About You

Working at Shopify involves navigating rapid change, complexity, and ambiguity. Candidates must be comfortable thriving in a fast-paced, evolving environment. Key qualities include a passion for commerce, eagerness for both professional and personal growth, resilience, critical thinking, and embracing digital work culture. Utilizing AI tools efficiently and valuing diversity and constructive disagreement are vital for success in this role.