Product Support Specialist

Job Overview

Diyos Infotech Private Limited seeks a seasoned Product Implementation Specialist skilled in deploying SaaS-based software solutions and managing comprehensive client engagements. The role demands excellent communication, stakeholder liaison, and product demonstration competencies with a blend of client site visits and internal coordination.

Key Duties

• Deploy SaaS software solutions effectively for diverse clients.
• Conduct insightful product demos, guide onboarding, and train users.
• Engage in client site visits approximately 50% of the time for implementations, requirement analysis, and support.
• Collaborate cross-functionally with technical, development, and support teams internally.
• Analyze customer business processes to recommend fitting product solutions.
• Deliver timely post-implementation assistance and address client inquiries.
• Build and nurture robust client relationships ensuring project success.
• Manage expectations of various stakeholders, ensuring on-time project deliveries.
• Oversee vendor relations and client support activities proficiently.
• Compile comprehensive implementation documentation and provide project updates.
• Ensure high customer satisfaction throughout the implementation journey.

Required Knowledge and Abilities

• Deep understanding of SaaS applications and product deployment.
• Familiarity with HRMS software is advantageous.
• Experience supporting vendors and clients efficiently.
• Strong verbal communication, presentation, and persuasion skills.
• Proven stakeholder management and client interaction capabilities.
• Solid business insight and analytical skills.
• Quick learner with adept problem-solving aptitude.
• Professional demeanor with a customer-first mindset.
• Ability to work autonomously and manage multiple simultaneous client implementations.

Qualifications

• Any undergraduate degree such as B.A., B.Com., B.Sc., BBA, BCA, B.Tech., B.E., or equivalent.
• Graduates in arts disciplines are encouraged to apply.
• A Master of Business Administration (MBA) is considered an asset.

Eligibility Requirements

• Possess a minimum of 5 to 10 or more years of pertinent experience in product implementation, SaaS solutions, client support, or software deployment.
• Residency in Hyderabad is mandatory.
• Fluency in English is obligatory; proficiency in Hindi and Telugu is also required.
• Ownership of a bike or car is necessary for client site visits.
• Willingness to travel locally within Hyderabad for meetings and implementations.

Work Schedule

• Split time evenly between client visits (50%) and internal implementation and coordination (50%).

Preferred Candidate Traits

• Immediate availability to begin work.
• Excellent interpersonal and relationship management skills.
• Strong grasp of client business needs.
• Self-driven, responsible, and results-focused professional.