People Operations Manager

About the Role

Our client, a well-established and owner-managed hospitality group in Tanzania specializing in boutique properties, is dedicated to authentic guest experiences, sustainable tourism, conservation, and community engagement. To support its growth, they are seeking an experienced People Operations Manager to lead HR and people management across multiple properties.

Key Responsibilities

• Oversee full-cycle recruitment including advertising, screening, interviewing, and reference checks.
• Coordinate onboarding and induction programs for new hires.
• Prepare employment contracts and manage HR documentation accurately and confidentially.
• Support performance management processes and resolve employee relations issues.
• Develop and maintain staff schedules, coordinate leaves and absences, ensuring compliance with labor regulations.
• Manage payroll preparation, verification, employee benefits, statutory deductions, and payroll records.
• Coordinate employee training and continuous development to promote service excellence and company culture.
• Ensure compliance with labor laws and internal policies, supporting workplace health and safety initiatives.
• Prepare HR reports, track attendance, staff turnover, recruitment, and training metrics.
• Collaborate with department heads to align workforce planning and recommend engagement improvements.

Candidate Profile

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management or related discipline.
• Minimum of 3 years' experience in Human Resources or People Operations, preferably within hospitality or tourism sectors such as safari or remote camps.
• Demonstrated skills in recruitment, payroll, employee relations, and workforce planning.
• Good understanding of HR best practices and compliance with employment legislation.
• Strong organizational, communication, interpersonal, problem-solving, and conflict resolution skills.
• High attention to detail and proficiency in Microsoft Office and HR management software.
• Fluent written and spoken English is essential; knowledge of Swahili highly preferable; additional languages are beneficial.
• Personal attributes include professionalism, integrity, fairness, leadership, adaptability, and a passion for employee development.
• Willingness to work in remote or nature-centric hospitality environments.

What We Offer

• Entry into a respected hospitality and tourism organization with multicultural work settings.
• Direct interaction with senior leadership and professional growth opportunities.
• Competitive salary package reflecting experience and qualifications.