Operational Support Specialist
Greater Kapiti Area · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 5 گھنٹے قبل
- Work mode
- In office
- Eligibility
- Applicants must be New Zealand residents or citizens to qualify for this position.
- Resume
- Required to apply
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Job description
About the Role
Become part of Chubb Service Delivery as an Operational Support Specialist to ensure the efficient and seamless execution of service and installation tasks. Collaborate with internal teams and customers to optimize resource use, coordinate maintenance timetables, assist field technicians, and promote a robust safety culture. This role is ideal for organized, proactive individuals passionate about operational efficiency and excellent customer service. Note: New Zealand residency or citizenship is mandatory.
Role Summary
The Operational Support Specialist supports smooth installation and service delivery within Chubb's operations. Working under general supervision, this role involves various operational tasks focused on meeting delivery targets, managing service and installation timelines, and supporting key business objectives aligned with WorldClass standards and compliance. The role is crucial in planning resources, scheduling preventive maintenance, facilitating timely invoicing, enhancing customer satisfaction, and improving business outcomes.
Key Duties
- Execute operational tasks and keep precise records with general guidance.
- Oversee and refine operational workflows to meet customer and business delivery goals, adhering to WorldClass standards and compliance.
- Handle moderately complex communications via email and phone.
- Serve as the main contact for customers to ensure effective and prompt communication.
- Manage timelines for service and installation projects to ensure timely completion.
- Assist in resource planning and streamline preventive maintenance scheduling for technician allocation efficiency.
- Enhance technician productivity through accurate planning of tasks and resources.
- Support field technicians to ensure safe and efficient job completion.
- Champion a strong safety culture throughout all operations.
- Facilitate faster and more accurate invoicing by ensuring timely task completion and proper documentation.
- Verify data input accuracy and maintain relevant databases and records.
- Prepare management reports as needed.
- Help achieve service level agreements and contractual obligations.
- Participate in standardizing processes and maintaining solid operational documentation to foster continuous improvements.
Required Skills and Experience
- Proficiency in English.
- Demonstrated organizational skills and effective communication abilities.
- Experience working in operations, service delivery, or customer support settings.
- Strong attention to detail with the capacity to juggle multiple responsibilities.
- Collaborative mindset and adaptability to shifting priorities.
Additional Details
About Chubb Fire & Security: With a 200-year heritage, Chubb Fire & Security is a global leader committed to protecting people and property through comprehensive systems including digital CCTV, intruder alarms, fire detection, and suppression solutions. They provide services to a diverse customer base from local businesses to top-tier corporations.
Chubb fosters a unique workplace culture valuing employees as much as customers. The company offers extensive onboarding training and continuous career development to support employee growth.