Member Experience Associate

About Industrious

Industrious is a leading provider of premium flexible workspace solutions, known for excellence in workplace experiences. Our mission is to create outstanding work environments for teams of all sizes and growth stages, including our own team. We believe great workdays are shaped by collaborative teams solving meaningful challenges together. We foster innovation, mutual support, and celebrate collective achievements. We are committed to diversity, inclusivity, and respect, valuing individuality to build exceptional communities for our members and employees alike.

Role Overview

As a Member Experience Associate, you are central to delivering exceptional experiences for everyone entering our office. You will be the welcoming face at reception, prepare the workspace with coffee, breakfast and stocked communal areas, proactively manage inventory and supplies, and organize engaging events with detailed signage. You'll onboard new members smoothly using our systems and provide technical assistance such as IT and WiFi support. Additionally, you will represent Industrious at local marketing events and give guided tours to prospective members while supporting our Member Experience Manager.

Typical Duties

• Maintain reception as first point of contact for members
• Prepare refreshments and keep common spaces fully equipped
• Manage inventory and reorder supplies independently
• Plan and execute events featuring detailed signage
• Register new members in systems ensuring seamless integration
• Provide technical support related to IT and Internet connectivity
• Participate in marketing activities and deliver tours to prospects

Candidate Profile

• Approach member requests of any size with enthusiasm and reliability
• Enjoy meeting new people and thrive in collaborative team environments
• Organize complex situations with foresight and problem-solving mindset
• Balance routine discipline with flexibility to handle unexpected challenges
• Willingness to perform practical, sometimes behind-the-scenes work
• Drive continuous improvements and process efficiencies in daily tasks

Physical and Operational Requirements

• Perform repetitive tasks involving lifting, carrying, pushing, and pulling up to 12 kg
• Ability to stand, bend, kneel, stretch, and walk extensively throughout the day
• Use various equipment including printers, dishwashers, blenders, snack carts, knives, and kitchen utensils
• Assist with food preparation and cleaning, strictly following health and safety protocols
• Maintain a clean, hygienic workspace by adhering to safety and hygiene standards

Working Conditions and Compensation

This is a full-time on-site position based in Berlin, requiring presence five days per week (40 hours/week). Candidates must reside in or near Berlin for easy commute. The annual base salary is 39000 Euros plus performance-based bonuses. Employees receive additional benefits such as an Employee Assistance Program, corporate events, learning and development grants, regular training, and transport allowances.

Additional Information

Please do not contact Industrious locations directly regarding employment inquiries.