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About Industrious

Industrious is a leading provider of premium flexible workspace solutions, known for excellence in workplace experiences. Our mission is to create outstanding work environments for teams of all sizes and growth stages, including our own team. We believe great workdays are shaped by collaborative teams solving meaningful challenges together. We foster innovation, mutual support, and celebrate collective achievements. We are committed to diversity, inclusivity, and respect, valuing individuality to build exceptional communities for our members and employees alike.

Role Overview

As a Member Experience Associate, you are central to delivering exceptional experiences for everyone entering our office. You will be the welcoming face at reception, prepare the workspace with coffee, breakfast and stocked communal areas, proactively manage inventory and supplies, and organize engaging events with detailed signage. You'll onboard new members smoothly using our systems and provide technical assistance such as IT and WiFi support. Additionally, you will represent Industrious at local marketing events and give guided tours to prospective members while supporting our Member Experience Manager.

Typical Duties

Maintain reception as first point of contact for members
Prepare refreshments and keep common spaces fully equipped
Manage inventory and reorder supplies independently
Plan and execute events featuring detailed signage
Register new members in systems ensuring seamless integration
Provide technical support related to IT and Internet connectivity
Participate in marketing activities and deliver tours to prospects

Candidate Profile

Approach member requests of any size with enthusiasm and reliability
Enjoy meeting new people and thrive in collaborative team environments
Organize complex situations with foresight and problem-solving mindset
Balance routine discipline with flexibility to handle unexpected challenges
Willingness to perform practical, sometimes behind-the-scenes work
Drive continuous improvements and process efficiencies in daily tasks

Physical and Operational Requirements

Perform repetitive tasks involving lifting, carrying, pushing, and pulling up to 12 kg
Ability to stand, bend, kneel, stretch, and walk extensively throughout the day
Use various equipment including printers, dishwashers, blenders, snack carts, knives, and kitchen utensils
Assist with food preparation and cleaning, strictly following health and safety protocols
Maintain a clean, hygienic workspace by adhering to safety and hygiene standards

Working Conditions and Compensation

This is a full-time on-site position based in Berlin, requiring presence five days per week (40 hours/week). Candidates must reside in or near Berlin for easy commute. The annual base salary is 39000 Euros plus performance-based bonuses. Employees receive additional benefits such as an Employee Assistance Program, corporate events, learning and development grants, regular training, and transport allowances.

Additional Information

Please do not contact Industrious locations directly regarding employment inquiries.

Member Experience Associate

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