Key Account Manager (E-Commerce) Singapore

Company Overview

JDE Peet’s, now under Keurig Dr Pepper, is a global coffee company focused exclusively on coffee and active in over 100 markets. Its growth strategy centers on brand-led expansion through three key priorities: Peet’s, L’OR, and a portfolio of local hero brands such as Moccona, OldTown, and Super in Singapore. In 2025, the company reported EUR 9.9 billion in total sales and a global team of more than 21,000 people.

The organization aims to bring “a coffee for every cup and a brand for every heart.”

Role Summary

In this Singapore-based e-commerce key account role, you will oversee commercial activity across online sales channels, improve performance through strategic initiatives, and strengthen relationships with internal and external partners.

Core Duties

• Shape the online assortment mix, pricing approach, and promotion strategy to support growth.
• Handle negotiations on commercial agreements, visibility funding, and participation in campaigns.
• Run day-to-day commercial operations for Singapore across all digital channels.
• Prepare stock forecasts and work closely with supply chain teams to maintain availability.
• Plan visibility and promotional activity around major e-commerce moments such as Double Digit Day and Campaign Day.
• Work with the regional e-commerce team to localize and apply regional tools, playbooks, and strategies.
• Share market intelligence and sales results with regional stakeholders.
• Adapt and roll out best practices across different platforms.
• Develop productive relationships with online retailers, e-commerce enablers, and internal teams.
• Spot new growth opportunities with platform owners and operational enhancements with e-commerce enablers.
• Lead the rollout of JDE eCommerce Fundamentals.
• Support delivery of key business outcomes, including volume, gross profit, on-time wholesale cost, and market share goals.

Requirements

• Minimum 5 years’ experience in e-commerce sales development, covering account management, content execution, and marketplace or third-party partner management.
• Background in beverage, food, or FMCG businesses in a digital or marketplace environment.
• Strong business and commercial judgment, with a track record of succeeding in e-commerce channels.
• Entrepreneurial outlook with curiosity, accountability, and a consumer-focused mindset.
• Ability to work effectively across functions and with external partners to achieve results.

Additional Information

JDE Peet’s emphasizes brand-led growth through its global coffee portfolio and local market brands, with a presence in more than 100 countries and a workforce of over 21,000 employees worldwide.