International Voice Process Executive

Role Overview

This position is for an International Voice Process Executive working on a US-based telecom account in Noida. The role focuses on handling live customer conversations, resolving issues efficiently, and delivering a high standard of service in an international support environment.

Key Responsibilities

• Take inbound calls from international customers for a US telecom process.
• Address customer questions and offer suitable resolutions within the required turnaround time.
• Maintain strong service quality while ensuring a positive customer experience.
• Identify customer needs and respond in a clear, professional manner.
• Record customer interactions accurately and adhere to the defined process flow.

Candidate Profile

• A minimum of 1 year of experience in an international voice role is required.
• Experience handling international inbound calls is preferred.
• Prior exposure to a B2C process is mandatory.
• Strong spoken English communication skills are essential.
• Candidates must be comfortable working in US shifts.

Benefits

• 5-day work week.
• Cab facility available for both pickup and drop.
• Attractive incentive plan.
• Opportunity to work with a leading international telecom process.

Eligibility

Graduation is not required for this role.

Additional Information

Interested candidates may share their updated CV or contact the recruiter directly via WhatsApp at 8882534429 (Poonam).