Human Resources Officer

Role Overview

This position is for an energetic, guest-oriented HR professional who can support a hotel’s people operations with a strong service mindset. The Human Resources Officer will help the Director of Human Resources / Human Resources Manager run core HR activities so the department can contribute to the organization’s business goals.

Key Responsibilities

• Support the hiring process for front-line employees from sourcing through onboarding.
• Help plan and coordinate regular sports and social activities for employees.
• Assist in preparing the Human Resources budget.
• Keep the resume database current so recruitment needs can be met quickly.
• Deliver induction and orientation sessions for new hires in line with hotel standards.
• Record employee complaints, requests, and suggestions, and ensure they are addressed appropriately.
• Maintain an updated digital record of all employees.
• Help prepare periodic HR reports as requested by senior HR leadership.
• Liaise with departments on HR-related matters and activities.
• Support the LIFE Committee in organizing employee welfare, sports, and social programs.
• Handle files and HR information with strict confidentiality.

Education and Experience

A university degree in a relevant field is required, and prior experience in a similar HR role is preferred. The candidate must be comfortable using computers, ideally including a computerized payroll system, and should speak English fluently.

Skills and Competencies

The ideal applicant is results-driven, self-motivated, positive, and able to think creatively. Strong interpersonal skills are important, along with the confidence to interact effectively with employees at all levels. The role also calls for a fair, approachable leadership style and the ability to work collaboratively across the organization.

Additional Competencies

• Understanding hotel operations
• Clear and effective communication
• Business planning
• People supervision
• Respect for differences
• Operational supervision
• Team collaboration
• Adaptability
• Customer orientation
• Results focus