Guest Service Officer - Front Office

About Andaz Doha

At Andaz Doha, we dedicate ourselves to delivering exceptional experiences through our brand promise "Moments of More." We provide engaging and rewarding careers supported by our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation, fostering a welcoming, family-like work environment that keeps our team motivated and connected.

Role Overview

The Guest Service Officer plays a key role in crafting a warm and memorable arrival and departure journey for our guests. This position manages front desk activities, including handling guest inquiries, conducting check-in and check-out processes, and ensuring prompt and professional fulfillment of guest requests aligned with Andaz and Hyatt's service standards.

Qualifications

• Possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related disciplines.
• Have 1 to 2 years of experience in Front Office operations within upscale or luxury hotels.
• Demonstrate a thorough understanding of front office procedures, guest relations, and hotel protocols.
• Exhibit excellent verbal and written English communication skills.
• Effectively manage guest requests and resolve complaints with professionalism and efficiency.
• Be proficient in Microsoft Office applications and hotel Property Management Systems such as Opera.
• Be willing and able to work flexible shifts, including weekends and public holidays.