Guest Experience Agent

About Four Seasons

Four Seasons thrives on the dedication of its team members who strive for continuous growth and excellence. Our global community fosters a culture of mutual respect and genuine hospitality, ensuring memorable experiences for guests, residents, and partners. Our commitment is not only to luxury but also to creating a welcoming environment that feels personal and heartfelt.

Location Details

Located in the heart of Doha, Qatar’s capital, the Four Seasons Hotel Doha offers a picturesque urban beachfront retreat. Featuring 237 rooms and 20 townhouses, it boasts world-class dining venues including the largest Nobu restaurant globally, multiple pools, a private beach, and extensive spa and wellness facilities with hydrotherapy options. Since its reopening in 2020 after a major renovation, the hotel blends modern elegance with authentic Qatari charm.

About the Team

Our team is our core strength and the foundation of our achievements. Built on mutual respect, collaboration, and passion for excellent service, we treat others as we wish to be treated, ensuring a harmonious workplace and exceptional guest experiences.

Position Overview

The Guest Experience Agent at Four Seasons Hotel Doha is tasked with delivering outstanding guest service, creating a welcoming atmosphere from arrival to departure. Reporting to the Guest Experience Manager, this prominent role involves overseeing daily operations of the Guest Relations Team and ensuring seamless guest interactions.

Core Responsibilities

• Coordinate across departments to guarantee superior guest experiences.
• Warmly welcome and bid farewell to guests, providing attentive hospitality and recognition.
• Maintain professional and positive relationships with colleagues and managers.
• Adhere to and enforce company work rules and conduct standards.
• Foster strong teamwork within the front office and throughout the hotel.
• Apply local and corporate policies and maintain benchmark service standards.
• Utilize company systems to enhance guest recognition and satisfaction.
• Engage guests for feedback, addressing any concerns promptly and effectively.
• Verify guest arrivals and departures, coordinate luggage handling, transportation, and requested services.
• Prepare and verify guest arrival materials including welcome packages and room assignments.
• Manage complimentary and employee stay welcome packages with required approvals.
• Ensure smooth check-in and check-out processes following service benchmarks.
• Handle cash transactions accurately and reconcile shift dealings.
• Address guest inquiries and requests professionally both in-person and via phone.
• Report operational issues encountered during shifts to management.
• Support reservations and phone directing duties as needed.
• Pursue revenue opportunities through upselling higher room categories and hotel services.

Qualifications and Experience

• Degree holder preferably in hotel or restaurant management.
• Two to four years of experience in guest relations or similar roles.
• Strong command of English; knowledge of Arabic or Russian is advantageous.

Employee Benefits

• Potential for career growth with international opportunities.
• Diverse and inclusive culture with employees from 50 nationalities.
• Quality accommodation in a well-appointed apartment.
• Comprehensive training and development programs.
• Recognition programs for outstanding employee performance.
• Complimentary stays at Four Seasons hotels worldwide.
• Annual paid home leave tickets.
• Free meals at employee restaurants.
• Provided transportation to the workplace.
• Medical insurance coverage.

Work Authorization

The hotel will facilitate the work authorization process for the selected candidate.