Front Office Agent (m/w/d)

About the Role and Workplace

The ibis Styles Leipzig is a 3-star superior hotel with 127 rooms located between Leipzig and Halle/Leipzig Airport. The hotel caters to business travelers, airline passengers, and leisure guests who appreciate straightforward comfort and modern amenities. The team, spanning reception, breakfast service, restaurant, and housekeeping, ensures a smooth and pleasant stay with professionalism, friendliness, and reliability.

The culinary offerings include a varied breakfast buffet to help guests start their day well, complemented by a restaurant and bar that provides a relaxing atmosphere for guests in the evening. Being part of Revo Hospitality Group, the hotel combines the economic significance of the Leipzig/Halle region with a modern work environment. Employees create a workspace where service quality, teamwork, and hospitality are central every day.

Key Responsibilities

• Welcome and assist guests as the primary contact at the hotel reception.
• Manage a seamless process from check-in to check-out.
• Communicate and coordinate with all departments to ensure optimal guest care.
• Handle cash management and accurate billing at the front office.
• Attend to individual guest requests with dedication, attentiveness, and service focus.

Candidate Profile

• Completed training in hotel management or relevant experience is preferred.
• Proficient computer skills.
• Strong command of German and English languages, both written and spoken, for communicating with international guests.
• Service-oriented attitude combined with a commitment to quality.
• Effective communication abilities.
• Capability to manage multiple tasks simultaneously.
• Confident, well-groomed appearance with a positive demeanor.
• Loyalty, honesty, and teamwork skills.
• Flexibility and willingness to work in shifts.

Benefits and Additional Information

• Permanent employment contract from the outset, ensuring job security and predictability.
• Vacation entitlement increases with length of service, rewarding commitment.
• An additional day off during the month of your birthday.
• Professional and personal development opportunities through the in-house academy.
• Family and friends receive attractive discounts at all group hotels.
• Access to exclusive discounts on fashion, technology, and events through partnership programs.

Work Details

Location: Schkeuditz OT Radefeld, Germany
Employment: Full-time, permanent
Job Start: Immediate availability preferred
Workplace: Onsite with shift duties expected