Employee Relations Specialist

Role Overview

Lovisa Pty Ltd is looking for an experienced Employee Relations Specialist to join its People & Culture team in Los Angeles, California. The position supports a busy, multi-location retail business with operations across the United States, Puerto Rico, Canada, and Mexico. The main focus of the role is to help maintain a workplace that is respectful, equitable, and aligned with applicable employment laws.

Key Responsibilities

• Handle employee relations matters from the first intake point through final resolution for Retail, Warehouse, and Support Center employees.
• Carry out prompt, unbiased, and detailed workplace investigations in coordination with Legal and internal Investigations teams.
• Work with Legal and HR leadership on complex, high-sensitivity, and elevated-risk employee relations issues.
• Prepare clear documentation of investigation outcomes, case details, and recommended next steps in line with policy and legal direction.
• Guide managers on performance management, corrective action processes, and employee engagement practices.
• Apply company policies consistently and fairly across all locations.
• Keep case records accurate, complete, and confidential within HR and case management systems.
• Help respond to unemployment claims and provide supporting records when required.
• Spot recurring issues and collaborate with HR leadership on proactive improvements that strengthen culture and lower risk.
• Make sure employee relations practices follow employment law and internal compliance expectations.

Requirements

• At least 3 to 6 years of experience in Employee Relations, HR Generalist, or HR Operations roles.
• Sound understanding of employment law, workplace investigation methods, and standard HR practices.
• Background in retail, warehouse/distribution, or other multi-site environments is strongly preferred.
• Demonstrated experience working with Legal teams and leading workplace investigations.
• Excellent communication, written documentation, and conflict-resolution abilities.
• Ability to handle sensitive, private matters with tact and professionalism.
• Strong analytical and problem-solving capability.
• Familiarity with HRIS platforms and case management tools is preferred.

Additional Information

This role is based onsite in Torrance, California, and is part of a fast-moving retail organization with operations spanning multiple countries and regions. The work involves close collaboration with HR, Legal, and Investigations partners to reduce organizational risk and support a compliant employee experience.

Compensation

Salary details were not specified.