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About the Role

Join the TalentPop App team as an E-Commerce Sales Support Specialist, where you will play a vital part in enhancing the connection between e-commerce brands and their customers. This role involves supporting the customer shopping experience, recovering abandoned carts, and encouraging product discovery to help increase sales and customer loyalty.

Key Responsibilities

Engage with customers through chat, email, phone, and SMS to address questions about products, orders, and returns while maintaining a positive and sales-driven interaction.
Identify and leverage opportunities for upselling, cross-selling, product bundling, and subscription recovery to boost conversion rates and customer retention.
Assist in recovering lost sales through initiatives such as abandoned cart follow-ups, winbacks, and post-purchase engagement.
Manage and resolve order-related issues promptly and effectively, turning challenges into positive customer experiences.
Consistently represent the brand’s identity, values, and tone to maintain a premium and uniform customer experience.
Monitor customer interactions and collaborate with internal teams by reporting trends to improve sales approaches and overall customer engagement.

Candidate Profile

Minimum of one year experience in remote or online sales and customer support.
Background in e-commerce specifically in roles involving upselling, cross-selling, subscription recovery, abandoned cart follow-up, or post-purchase support.
Excellent persuasive communication skills with the ability to build relationships that convert leads into sales.
At least one year of customer service experience via telephone, email, or chat; experience in e-commerce sales is strongly preferred.
Knowledge of e-commerce platforms and CRM tools such as Shopify, Gorgias, Zendesk is advantageous.
Self-driven, goal-focused, and able to perform effectively in a dynamic remote work environment.

Technical Needs

Personal computer or laptop equipped with at least an Intel i5 processor.
Reliable internet connection with minimum speeds of 25 Mbps for both upload and download.
Quiet and professional workspace suitable for calls.

Benefits and Perks

Opportunity to earn commissions along with annual raises based on performance.
Paid time off for rest and rejuvenation.
Health benefits including HMO coverage or a monthly health allowance.
Performance incentives and bonuses for top performers.
Fully remote position eliminating the need for commuting.
Supportive and friendly team atmosphere with genuine advancement prospects.

Important Application Instructions

To be considered swiftly by the recruitment team, applicants must select “Brand Concierge” as their role and enter the code "EXS" in the application form. Additionally, mention the application code "BCS" to facilitate quicker review.

E-Commerce Sales Support Specialist