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About the Role

Join TalentPop App as a Brand Concierge and take an active part in enhancing the e-commerce customer experience. You will be instrumental in assisting customers throughout their purchase process, reclaiming lost sales opportunities, and providing a highly personalized service that cultivates customer trust and loyalty over the long term.

Primary Responsibilities

Engage with customers through chat, email, phone, and SMS to assist with product inquiries, order management, and post-purchase support, prioritizing sales conversions and customer satisfaction.
Identify chances to increase average order value by upselling, cross-selling, and offering bundled products.
Manage subscription recoveries, convert abandoned carts, win back customers, and handle other sales-focused communications to promote retention.
Provide assistance with order tracking, returns, exchanges, and cancellations, focusing on retaining sales where possible.
Embody the brand’s voice and deliver a premium, concierge-level experience with every interaction.
Maintain precise customer records and contribute insights and trends to refine sales tactics and enhance the customer journey.
Cooperate with internal teams to apply feedback and improve conversion strategies.

Qualifications and Requirements

Minimum one year of demonstrated remote or online sales and customer support experience.
Proven experience in e-commerce, particularly in upselling, cross-selling, abandoned cart recovery, subscription handling, winbacks, or product bundling.
Exceptional persuasive communication skills with a natural talent for closing sales through effective relationship management.
At least one year of customer service experience via phone, email, or chat; experience in e-commerce sales is highly advantageous.
Familiarity with platforms like Shopify, CRM systems, or customer engagement tools is a plus.
Self-driven, goal-oriented, and able to excel in a fast-moving remote work environment.

Technical Requirements

A personal computer or laptop equipped with an Intel i5 processor or better.
Reliable internet connection with a minimum of 25 Mbps upload and download speeds.
A quiet, professional workspace suitable for carrying out calls and customer interactions.

Why Work With TalentPop App?

Opportunity to earn commissions along with annual performance-based salary increases.
Paid time off for rest and personal recharge.
Health benefits including HMO coverage or a monthly health allowance.
Bonuses and recognition awards for outstanding performance.
Fully remote, permanent work arrangement.
A friendly, supportive, and growth-oriented team environment.

Brand Concierge - E-commerce Sales & Order Support Virtual Assistant