Director of Operations

Position Overview

The Director of Operations will provide strategic and day-to-day leadership for the organization's Sales Operations and Inventory/Logistics teams. This role aligns commercial execution and supply chain efforts to support overall business goals, enhancing operational efficiency and improving visibility through effective planning and execution.

Key Responsibilities

• Lead and mentor the Sales Operations, Inventory, and Logistics teams, promoting teamwork, accountability, and continuous enhancement.
• Develop and implement sales operation strategies to drive company growth and optimize sales performance.
• Collaborate with sales leaders by delivering data insights, analytics, and strategic advice to support informed decisions.
• Oversee budgets and expenditures for departments, ensuring alignment with financial targets and optimal resource allocation.
• Manage inventory and assets strategically to ensure accuracy, maintain optimal stock levels, and maximize the use of company assets.
• Drive ongoing improvements in inventory and logistics workflows to increase efficiency, reduce costs, and enhance service quality.
• Maintain strong partnerships with transportation, warehousing, and other vendor providers.
• Ensure adherence to company policies, regulatory compliance, and safety standards within operations.
• Serve as project lead for office services including relocations, equipment upgrades, and vendor coordination.
• Negotiate vendor contracts, manage supplier relations, and oversee office service providers to maintain cost-effective support.
• Coordinate cross-functional projects from design through completion, managing scope, timelines, budgets, and deliverables.
• Champion continuous improvement in sales processes and workflows and provide operational insights to senior leadership.
• Lead special initiatives and optimize CRM and sales technology usage for improved business results.
• Conduct internal inventory audits and oversee compliance documentation related to sales operations and reporting.

Minimum Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, Finance, Operations, or related discipline.
• At least 7 years of leadership experience managing multifunctional teams.
• Proven experience in sales operations, inventory control, logistics, or supply chain management.
• Track record of successfully leading process improvement and operational excellence projects.
• Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.
• Experience with CRM platforms and business analytics tools.
• Background in regulated healthcare or medical device environments preferred.
• Robust project management skills to handle multiple priorities concurrently.
• Competence in managing vendor contracts and service provider relationships.
• Strong problem-solving and decision-making capabilities.

Work Environment and Physical Requirements

• This position operates primarily within an office setting with occasional travel requirements.
• Consistent engagement with teams, healthcare providers, and business partners requiring adaptability and problem resolution.
• Ability to sit or stand for extended periods during computer use or meetings.
• Manual dexterity for operating standard office equipment.
• Good visual acuity to review documents and computer screens.
• Occasional lifting or carrying of materials up to 50 pounds.