Customer Support Executive

Job Overview

We are seeking a Customer Support Executive to join our team at Call Point Business Solutions in Delhi-NCR. The candidate will handle incoming customer interactions via calls, chats, and emails, assisting with lab test bookings, report inquiries, appointment scheduling, payments, and general questions.

Key Responsibilities

• Handle inbound customer phone calls professionally.
• Respond promptly to customer queries received through chat and email.
• Assist customers in booking lab tests, checking reports, managing appointments, processing payments, and addressing general concerns.
• Resolve customer complaints courteously and with professionalism.
• Maintain and update accurate customer information in the system database.

Additional Details

This is an onsite role based in Delhi-NCR with a monthly remuneration ranging from 15000 to 16000 INR.