Customer Service Assistant - Birr

Role Overview

Join Boyle Sports as a Customer Service Assistant located in Birr. In this role, you will deliver exceptional customer service by being approachable, well-informed, and friendly. Key duties include supporting the Shop Manager in daily store management, ensuring high operational standards, and accurately handling bets and transactions.

Key Responsibilities

• Support the Shop Manager and Assistant Manager in the store's daily operations.
• Take charge of store management during managerial absences, including opening/closing procedures and team guidance.
• Handle cash management procedures responsibly and maintain store presentation at a high standard throughout the day.
• Process customer bets using various channels such as betting terminals and EPOS systems accurately and efficiently.
• Promote the brand by educating customers on multi-channel and digital services.
• Work effectively under pressure while continuously seeking self-improvement and ways to enhance store operations.
• Uphold social responsibility commitments alongside safety, compliance, and operational procedures.
• Foster a collaborative team environment and introduce customers to both in-store and online product offerings.

Required Skills and Qualifications

• Strong customer service orientation with integrity and trustworthiness.
• Flexibility to work within a seven-day business week and adaptability to a retail shop setting.
• Excellent attention to detail paired with strong numeracy capabilities.
• Proactive, enthusiastic team player who can also work independently.
• Interest in the sports industry with confidence in building rapport with customers.
• Motivated to progress professionally within the company and brand-focused.
• Excellent communication, problem-solving, and creative thinking skills.
• Organized, dependable, and trustworthy with proven cash handling experience.

Preferred Experience

• Previous exposure to retail or industry experience is advantageous but not mandatory, as comprehensive training will be provided covering sports and betting knowledge.

Additional Information

BoyleSports is an equal opportunity employer committed to welcoming applications from all qualified candidates.