Customer Onboarding Specialist

About Engrain

Engrain revolutionizes property leasing and management by providing an all-encompassing set of mapping solutions tailored to the real estate sector. Their innovative unit-level map visualizations integrate seamlessly with numerous websites and property technology products. Their key offerings, including SightMap, TouchTour, and Asset Intelligence, offer interactive unit-level maps that help property owners and renters optimize occupancy and revenue.

Role Overview

As a Customer Onboarding Specialist within the SightMap Team, you will play a crucial role in Engrain's expanding and fast-paced environment. You will lead customer onboarding processes and manage software project plans, focusing on gathering and verifying content, monitoring project timelines, and ensuring that projects conform to the organization's quality benchmarks.

Key Responsibilities

• Manage the complete onboarding and project launch lifecycle by carefully coordinating schedules and internal resources to achieve timely and accurate client implementations.
• Act as a subject matter expert on Engrain’s platform by advising clients on product use, troubleshooting technical difficulties, and configuring technology and content to guarantee an optimal user experience.
• Serve as the main client liaison to collect necessary materials, clarify complex technical details, and resolve any obstacles encountered during project execution.
• Ensure high standards of quality by rigorously reviewing content, checking design elements, and testing technology prior to rollouts.
• Identify and address issues proactively to maintain project momentum, applying adaptable problem-solving approaches to meet evolving technical challenges and client needs.

Candidate Requirements

• Possess 2-4 years of experience in project management, customer success, or related customer-facing roles, ideally within a technology or SaaS context.
• Demonstrate strong technical aptitude with the ability to quickly master new platforms and understand interactive and system best practices, including CRM, CMS, and project management software.
• Exhibit excellent communication skills capable of conveying complex ideas clearly and convincingly both in speech and writing.
• Showcase exceptional organizational abilities to prioritize and handle multiple tasks with great attention to detail.
• Maintain a driven and client-focused approach with a history of achieving high customer satisfaction.
• A bachelor’s degree is preferred but not mandatory.

Compensation and Benefits

• Competitive salary range from $59,000 to $66,000 for Colorado candidates, with final salary determined by experience, certifications, and relevant skills.
• Comprehensive health, dental, and vision insurance coverage at 100% for basic employee plans.
• Up to 12 weeks of paid parental leave supported.
• Annual paid time off including up to 18 days of PTO plus 10 holidays.
• A pet-friendly workplace environment.
• 401(k) plan with up to 4% matching contributions.
• An annual stipend dedicated to personal development through the Grow475 program.
• Access to on-site facilities featuring a fitness center, flexible workspaces, coffee bar, happy hour taps, and a team lounge.

Additional Information

Engrain is committed to equal employment opportunities and considers all qualified candidates without discrimination based on race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected categories.