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Role Overview

This position, titled Collections Manager - Agri, functions as an individual contributor within the Collections business unit, specifically the KGC & Tractor Suite Collections team. Reporting to the Area or Regional Collections Manager, the role involves managing collection-related activities across Pan India, with light to moderate travel requirements. The job band ranges from E1 to E4.

Core Objectives

Maximize resolution rates and reduce outstanding inventory.
Enhance overall collections performance and ensure strict adherence to processes.
Effective execution of collection strategies to meet recovery and fee collection targets.

Key Responsibilities

Coordinate and collaborate effectively across various functions.
Manage and achieve monthly resolution, recovery, and rollback goals.
Oversee agency performances and ensure diligent field follow-ups.
Achieve expected monetary collections.
Perform yard visits, reporting any discrepancies found.
Ensure timely allocation of collections and fieldwork follow-up.
Address disputes promptly and bring attention to sensitive case accounts.
Optimize the usage of agency resources and validate call recordings along with field visit updates.
Monitor and enhance collection efficiency through planned workflows and intervention actions.
Comply fully with all relevant banking processes.
Handle cash deposits and receipt management accurately.
Manage escalations and settlement procedures effectively.
Ensure adherence to repossession process guidelines.
Organize and conduct monthly training programs.
Process vendor billing in a timely manner.
Target 100% utilization of system and receipt mobility tools.
Ensure no delays in cash turnaround time (TAT).
Identify opportunities and promote digital payment methods.
Provide portfolio-related feedback to relevant stakeholders.
Highlight issues related to the business environment.
Track and manage non-starting accounts.
Maximize digital payment contributions through customer education.
Manage field and referral vendors, ensuring compliance and performance standards.
Meet inventory and sales goals related to yard management.
Foster healthy work relationships and share best practices among teams.
Demonstrate personal initiative, effective time management, and participate in training sessions.

Educational Requirements

Applicants should possess graduation, post-graduation, or an MBA degree.

Desired Experience and Skills

Minimum of two years experience within the financial industry.
Experience managing agency or outsourced staff.
Ability to handle pressures from customers, agencies, and vendors.
Proven track record of meeting targets and deadlines.
Strong communication and learning capabilities.
Good follow-up skills and target-driven approach.
Ability to adhere to compliance and deadlines.

Stakeholder Interaction

Engagements include internal teams such as Sales, Local Operations/CPU, and the Process Team, as well as external collection agencies.

Collections Manager - Agriculture

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