Collections Manager - Agriculture

Role Overview

This position, titled Collections Manager - Agri, functions as an individual contributor within the Collections business unit, specifically the KGC & Tractor Suite Collections team. Reporting to the Area or Regional Collections Manager, the role involves managing collection-related activities across Pan India, with light to moderate travel requirements. The job band ranges from E1 to E4.

Core Objectives

• Maximize resolution rates and reduce outstanding inventory.
• Enhance overall collections performance and ensure strict adherence to processes.
• Effective execution of collection strategies to meet recovery and fee collection targets.

Key Responsibilities

• Coordinate and collaborate effectively across various functions.
• Manage and achieve monthly resolution, recovery, and rollback goals.
• Oversee agency performances and ensure diligent field follow-ups.
• Achieve expected monetary collections.
• Perform yard visits, reporting any discrepancies found.
• Ensure timely allocation of collections and fieldwork follow-up.
• Address disputes promptly and bring attention to sensitive case accounts.
• Optimize the usage of agency resources and validate call recordings along with field visit updates.
• Monitor and enhance collection efficiency through planned workflows and intervention actions.
• Comply fully with all relevant banking processes.
• Handle cash deposits and receipt management accurately.
• Manage escalations and settlement procedures effectively.
• Ensure adherence to repossession process guidelines.
• Organize and conduct monthly training programs.
• Process vendor billing in a timely manner.
• Target 100% utilization of system and receipt mobility tools.
• Ensure no delays in cash turnaround time (TAT).
• Identify opportunities and promote digital payment methods.
• Provide portfolio-related feedback to relevant stakeholders.
• Highlight issues related to the business environment.
• Track and manage non-starting accounts.
• Maximize digital payment contributions through customer education.
• Manage field and referral vendors, ensuring compliance and performance standards.
• Meet inventory and sales goals related to yard management.
• Foster healthy work relationships and share best practices among teams.
• Demonstrate personal initiative, effective time management, and participate in training sessions.

Educational Requirements

Applicants should possess graduation, post-graduation, or an MBA degree.

Desired Experience and Skills

• Minimum of two years experience within the financial industry.
• Experience managing agency or outsourced staff.
• Ability to handle pressures from customers, agencies, and vendors.
• Proven track record of meeting targets and deadlines.
• Strong communication and learning capabilities.
• Good follow-up skills and target-driven approach.
• Ability to adhere to compliance and deadlines.

Stakeholder Interaction

Engagements include internal teams such as Sales, Local Operations/CPU, and the Process Team, as well as external collection agencies.