Client Management Specialist

Job Overview

We are seeking a diligent Client Management Specialist based in Jammu to support our jewellery business. You will engage with customers through WhatsApp and Instagram, assisting brides and shoppers in selecting jewellery pieces, handling order processing, and overseeing inventory management.

Key Responsibilities

• Communicate with customers via WhatsApp and Instagram platforms.
• Assist clients, especially brides and shoppers, in choosing jewellery items.
• Manage order processing to ensure smooth progress.
• Update product listings on the Shopify ecommerce platform.
• Oversee inventory levels and stock movements.
• Coordinate operations with dispatch teams and workshop departments.
• Take charge of daily business operations to maintain seamless functioning.

Ideal Candidate Profile

• Highly organised with strong attention to detail.
• Enjoys interacting with people and customer communication.
• Capable of multitasking effectively without losing composure.
• Observant and able to spot subtle details often overlooked.

Additional Information

This is a full-time onsite position located in Jammu, Jammu & Kashmir.