Care Coordinator / Scheduler

Overview

Griswold Home Care in Houston, TX seeks a dedicated Care Coordinator to join their team. This full-time role, based onsite Monday to Friday from 8:30 am to 5:00 pm, requires a dynamic individual who thrives in a fast-paced environment and enjoys problem-solving with hands-on client and caregiver engagement. This is not a remote position but offers a rewarding experience supporting seniors and individuals with disabilities to live safely at home.

Key Responsibilities

• Manage a specific caseload of clients and caregivers, maintaining strong communication and relationship-building.
• Conduct welcome, quality assurance, and satisfaction follow-up calls to ensure high service standards.
• Perform client home visits and reassessments when necessary.
• Address client and caregiver concerns promptly and professionally.
• Monitor changes in client conditions, consulting with Clinical Director as needed.
• Keep care plans accurate and current, coordinating with Scheduling Coordinators to guarantee consistent client coverage.
• Assist with caregiver assignment considering client needs and availability.
• Document all interactions meticulously in WellSky software.
• Maintain compliance with HIPAA and agency policies.
• Participate in rotating on-call duties and other assignments as required.

Qualifications and Experience

• A minimum of two years’ experience in home care, healthcare staffing, hospitality, dispatch, or comparable customer service-intensive settings.
• Exceptional communication and customer service skills with the ability to multitask efficiently.
• Capable of managing multiple phone calls, emails, and priorities simultaneously while maintaining composure under pressure.
• Detail-oriented with strong organizational skills and follow-through capability.
• Adaptable to learning and navigating various computer systems.
• Possession of a valid driver's license and dependable transportation.

Ideal Candidate Traits

• Problem solver who enjoys assisting others.
• Ability to quickly reprioritize tasks without stress.
• Comfortable working independently and collaboratively within a team.
• Committed to delivering exceptional customer service in a fast-paced, high-volume setting.

Additional Information

This position involves significant phone communication and fast-changing priorities. It is unsuitable for those seeking remote work, a slow-paced job, or who prefer predictable routines.

Benefits

• Competitive salary package.
• Paid time off and paid holidays.
• Health, dental, and vision insurance coverage.
• 401(k) retirement plan.
• A supportive work culture in a small, close-knit office environment.
• Opportunity to make a meaningful impact daily.

About Griswold Home Care

With over four decades of experience, Griswold Home Care provides compassionate in-home care to seniors and individuals with disabilities, empowering them to remain independent and safe in their homes through dedicated office and caregiving teams.