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About the Role

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) seeks a Business Operations Lead for a critical project to enhance Abu Dhabi’s gaming sector. This role involves ownership of the sector’s internal operating framework, day-to-day operation management, and direct reporting to the Executive Director. The successful candidate will ensure operational excellence, fiscal discipline, and effective team leadership over a 12-month freelance contract based in Abu Dhabi.

Primary Responsibilities

Manage and improve daily operational workflows of Abu Dhabi Gaming to maximize efficiency.
Resolve operational issues, facilitate team communication, and coordinate resource allocation.
Analyze and optimize operational procedures to elevate service quality and efficiency.
Create and align operational plans with the overall strategic goals of Abu Dhabi Gaming.
Ensure execution and tracking of critical projects, regularly reporting on performance metrics.
Participate in strategic planning to synchronize department objectives with Abu Dhabi’s gaming industry vision.
Maintain strong relationships with stakeholders and external partners to support sector advancement.
Oversee contract drafting, negotiation, and review ensuring alignment with organizational and legal standards.
Collaborate with legal advisors to update contracts reflecting changes in regulations and business needs.
Ensure compliance with governance and regulatory requirements in all agreements.
Manage subsidy claim processing, ensuring accuracy and timely payments.
Facilitate strategic integration by cascading functional strategies through business plans and coordinating with other sections.
Lead people management initiatives by setting objectives, performance management, and talent development within the section.
Create and monitor section budgets, ensuring adherence to approved guidelines.
Implement policies, procedures, and controls ensuring regulatory compliance and high-quality service delivery.
Identify opportunities for continuous improvement focusing on sustainability, productivity, and cost efficiency.
Ensure timely, accurate reporting that meets DCT standards.
Comply with Occupational Safety and Health policies, supporting investigations of OSH incidents as needed.
Promote a culture open to change by communicating business benefit and motivating proactive engagement with new initiatives.

Required Qualifications and Experience

8 to 12 years of experience in operations, business or organizational management, or related disciplines at managerial to senior managerial levels.
Experience with shared services functions including HR, Finance, or Procurement.
Background in budget planning, financial reporting, procurement processes, and operational governance.
Stakeholder management experience with leadership teams, budget owners, and operational groups.
Proven capability managing operational processes and cross-functional delivery, preferably with direct team leadership.
Experience in large multinational corporations, government/public sector, startups, or structured program/project management highly preferred.

Preferred Background

Management of shared services or central functions in HR, Finance, or Procurement.
Expertise in financial planning and analysis, risk management, and SOP development.
Government or public sector operational experience.
Operations in large multinational organizations or startup environments with dynamic roles.
Strong stakeholder engagement across leadership and support functions.

Core Competencies

Strong operational discipline with hands-on execution approach.
Ability to challenge and hold accountable budget owners and procurement execution.
Excellent financial, risk, issue, and performance management skills.
Effective communication of risks and progress to executive leadership.
Skilled in building practical processes, risk registers, SOPs, trackers, and reporting.
Team leadership combined with continuous stakeholder interaction.
Proactive, structured, detailed, and adaptable within fast-paced, highly organized environments.

Success Criteria

Sustained achievement of service-level requirements for core operations.
Delivery of annual planning and budgeting cycles on schedule with firm adoption by budget owners.
Consistent provision of timely and accurate financial, risk, and progress reports to Executive Director.
Early identification and escalation of significant risks, delays, and performance issues.
Maintenance and sector-wide adoption of risk registers, SOPs, and operational documents.
Budget owners assume responsibility for operational and financial results.
Operations team achieves consistent quality and punctuality in their deliverables.

Contract Details

This is a 12-month freelance contract based in Abu Dhabi, United Arab Emirates.

Business Operations Lead

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