Back Office Operations Executive

Role Overview

This role involves managing various back office functions within the service centre of a home appliance company. Key duties include handling customers, allocating and resolving complaints, preparing reports, and coordinating with field technicians to ensure effective service delivery.

Key Responsibilities

• Address customer queries and manage their concerns effectively.
• Assign and track complaint resolution progress until completion.
• Generate and submit reports related to service operations.
• Collaborate closely with field technicians for timely service execution.

Candidate Requirements

• Proficiency in computer operations with comprehensive computing knowledge.
• Typing speed of at least 30 words per minute.
• Good command of Microsoft Excel for data handling and reporting.
• Strong customer service skills for efficient client interaction.
• Ability to draft professional emails for formal communication.

Additional Details

• Work Timings: 9 AM to 7 PM.
• Work Days: Six days per week.
• Location: Delhi-NCR region.
• Monthly Salary Range: INR 15,000 to 19,000.