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Back Office Operations Executive
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 19,000 / month
- Openings
- 1
- Posted
- 22 hours ago
- Work mode
- In office
- Resume
- Required to apply
Job description
Role Overview
This role involves managing various back office functions within the service centre of a home appliance company. Key duties include handling customers, allocating and resolving complaints, preparing reports, and coordinating with field technicians to ensure effective service delivery.
Key Responsibilities
- Address customer queries and manage their concerns effectively.
- Assign and track complaint resolution progress until completion.
- Generate and submit reports related to service operations.
- Collaborate closely with field technicians for timely service execution.
Candidate Requirements
- Proficiency in computer operations with comprehensive computing knowledge.
- Typing speed of at least 30 words per minute.
- Good command of Microsoft Excel for data handling and reporting.
- Strong customer service skills for efficient client interaction.
- Ability to draft professional emails for formal communication.
Additional Details
- Work Timings: 9 AM to 7 PM.
- Work Days: Six days per week.
- Location: Delhi-NCR region.
- Monthly Salary Range: INR 15,000 to 19,000.