Automotive Service Advisor

About the Role

Hedin Automotive Mercedes-Benz in Dartford is seeking a skilled Automotive Service Advisor to join their team. This crucial position is dedicated to offering outstanding customer service and supporting the service department in surpassing customer expectations.

Key Duties

• Provide excellent customer support by identifying customer needs and expectations.
• Efficiently coordinate service appointments and vehicle check-in processes.
• Communicate with technicians and service teams to relay accurate repair timeframes and details to customers.
• Respond to customer queries and offer knowledgeable advice on service and repair options.
• Ensure meticulous documentation and maintain comprehensive customer records.
• Comply with Mercedes-Benz service standards to uphold brand quality.
• Recommend and sell additional repairs as appropriate.

Candidate Profile

• Experience as a service advisor in a dynamic, high-volume automotive environment.
• Strong organizational skills with ability to manage multiple priorities under pressure.
• Excellent communication and rapport-building skills to enhance customer experience.
• Familiarity with CRM and service management software.
• Commitment to delivering superior customer satisfaction and service excellence.
• Eligibility to work in the UK and possession of a full UK manual driving license.

Working Conditions

• Based at Mercedes-Benz and smart, Dartford, DA1 5FD.
• Work schedule of 45 hours per week, Monday to Friday from 8:00 AM to 6:00 PM, with regular Saturday shifts on a rotating basis offering time off in lieu.

Compensation and Benefits

• Starting annual salary of £34,000 with on-target earnings of £41,000.
• Salary increase following completion of C-Service Training.
• 25 days of annual leave plus bank holidays.
• Long service awards and life insurance coverage.
• Employee assistance program supporting wellbeing and financial matters.
• Discounted vehicle service and maintenance for employees and their families.
• Enrollment in an employee pension plan.

Additional Information

Hedin Automotive conducts comprehensive employment verification, including work authorization and address checks, as part of their recruitment process.

Hedin Mobility Group, founded in 1985, has evolved into a leading European mobility provider with operations in over ten countries and a workforce exceeding 8,300 employees.