Support Officer - Security and Access Control

Role Overview

Kingdom Services Group Ltd is hiring a capable and customer-oriented Support Officer to work at CBRE Baker Hughes locations in Aberdeen (AB21 7EA) and Montrose (DD10 9EB). In this role, you will ensure a safe and secure environment for employees, visitors, contractors, and company property by managing gatehouse operations and controlling site access.

Working Hours and Shift Patterns

• Expected weekly working hours range from 40 to 48 hours.
• Shifts operate on a rota system including days and nights, with typical times of 06:00–18:00, 18:00–06:00, 07:00–19:00, and 19:00–07:00.
• Flexibility is required to support operational demands.

Primary Responsibilities

• Operate and oversee gatehouse activities and ensure strict site access management.
• Accurately log and verify visitors, contractors, and deliveries entering and leaving the sites.
• Maintain detailed and precise site records and related documentation.
• Conduct scheduled patrols in specified areas to uphold security.
• Monitor security systems including CCTV and alarms to detect irregularities.
• Adhere to security protocols and follow site-specific instructions.
• Promptly report incidents, hazards, or any security-related concerns.
• Provide a professional, friendly first contact point for visitors and staff.
• Prepare thorough incident reports and supporting paperwork.
• Ensure the ongoing safety, security, and professionalism of the environment.

Candidate Requirements

• Possession of a valid Security Industry Authority (SIA) Licence is mandatory.
• Must have personal transport due to location accessibility.
• Strong communication skills and excellent customer service orientation.
• Reliable, professional attitude with confidence when undertaking duties.
• Keen observation and attention to detail.
• Capable of maintaining composure and professionalism in stressful situations.
• Basic computer literacy and IT competence.
• Ability to work autonomously and collaboratively within a team.
• Previous experience in gatehouse or security roles is an advantage but not essential.
• A continuous 5-year verifiable employment history is required.

Benefits and Additional Information

• Access to the Colleague CARE platform featuring wellbeing support, discounts, rewards, and various employee benefits.
• Opportunities for career advancement with structured development pathways.
• Referral bonus incentive for recommending suitable candidates.
• Paid days dedicated to supporting social and community initiatives.
• Recognition and reward programs celebrating employee achievements.
• Continual training and development to help advance skills and career growth.
• Supportive team atmosphere within an award-winning organization.

Other Details

• A valid SIA licence and own transport are essential for this permanent role covering multiple sites.
• Applicants must provide a full 5-year checkable employment record.