Service Porter

About Us

Join Universal Ford Lincoln in Calgary, Alberta, part of the Kaizen Automotive Group, where the principle of continuous improvement drives our culture. As a family-owned business, we focus on delivering excellent experiences to customers, providing growth opportunities for staff, and supporting our community, all within a dynamic and progressive environment.

Position Overview

The Service Porter will play a vital role in the service department by managing vehicle logistics and ensuring a superior customer experience. Your responsibilities include safely transporting vehicles within the dealership, supporting service staff, and maintaining operational efficiency in a high-paced setting.

Key Responsibilities

• Warmly welcome customers at the service drive and assist with vehicle intake procedures.
• Transport customer vehicles securely to parking lots, service bays, or wash areas.
• Prepare and retrieve vehicles for customer pick-up, ensuring cleanliness and readiness.
• Keep service driveways, parking areas, and dealership grounds clean and orderly.
• Support technicians and service advisors with vehicle staging to optimize shop workflow.
• Conduct basic pre-service vehicle inspections, including fuel, tire, and exterior checks.
• Assist with shuttle service operations as needed.
• Manage dealership loaner or rental vehicles by inspecting and refueling them.
• Adhere strictly to dealership, manufacturer, and safety protocols in vehicle and equipment handling.
• Perform additional duties assigned by management.

Requirements

• Possess a valid driver's license with a spotless driving history.
• Prior experience in automotive or customer service environments is advantageous.
• Comfortable driving vehicles with both automatic and manual transmissions; training provided if necessary.
• Strong focus on detail and safety standards.
• Capable of working outdoors in diverse weather and maintaining physical activity during shifts.
• Excellent organizational and time management skills with adaptability to fast-paced conditions.
• Dependable, punctual, presentable, and professional in communication.
• High school diploma or equivalent is preferred.

Compensation and Benefits

• Competitive hourly wages ranging from $16 to $18 CAD.
• Comprehensive benefits package for full-time staff, including dental and extended health coverage, company pension plan, paid time off, life and disability insurance, employee assistance programs, vehicle purchase and service discounts, paid professional development, and company-wide appreciation events.