Service Desk Mitarbeiter (m/w/d)

About the Role

This opportunity is with Medialine EuroTrade AG, serving a prominent global sports organization located in Frankfurt am Main. As a Service Desk Mitarbeiter (m/w/d), you will work in an advanced workplace equipped with modern tools, focusing on Microsoft 365 expertise.

Key Responsibilities

• Independently receive and address incoming incident reports and customer requests promptly, both on-site, via phone, and email, using a ticketing system.
• Install, configure, and execute deployments of hardware and software.
• Continually monitor the IT infrastructure of the client.
• Maintain the customer documentation database.
• Analyze and resolve malfunctions related to standard IT equipment.
• Install and maintain Windows client machines.
• Continuously enhance troubleshooting approaches and quality standards.

Required Qualifications

• Completed education in IT, an IT-oriented degree, or equivalent qualification.
• Minimum of three years of relevant professional experience.
• Strong expertise in the Microsoft environment, including Windows clients and servers, Office, and M365.
• Solid knowledge of networking fundamentals such as DHCP, TCP/IP, DNS, switching, routing, and firewalls.
• Capability to process multiple pieces of information simultaneously and make prompt, autonomous decisions under time pressure.
• Strong customer service orientation and ability to communicate effectively with users, colleagues, and other departments on equal footing.
• Fluent proficiency in German (spoken and written) and good command of English.

Additional Information

The company prefers a relaxed "Du" form of address in communications but is willing to adapt to your preferred style upon request.

Benefits and Perks

• Employee events
• Opportunities for professional development and training
• Subsidized lunch
• Options for remote work
• Mentorship programs
• Complimentary hot and cold drinks
• Fruit basket
• Employee discounts
• Travel cost reimbursement
• Company car availability
• Job bicycle scheme
• Parking facilities
• Flexible working hours
• Sports activities
• Company pension plan
• Job ticket for public transportation
• Provision of notebook and smartphone
• Workation options