- 경험
- 3년 이상
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1주 전
- 작업 모드
- 사무실에서
- 교육
- IT Ausbildung or IT-oriented degree or equivalent
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role
This opportunity is with Medialine EuroTrade AG, serving a prominent global sports organization located in Frankfurt am Main. As a Service Desk Mitarbeiter (m/w/d), you will work in an advanced workplace equipped with modern tools, focusing on Microsoft 365 expertise.
Key Responsibilities
- Independently receive and address incoming incident reports and customer requests promptly, both on-site, via phone, and email, using a ticketing system.
- Install, configure, and execute deployments of hardware and software.
- Continually monitor the IT infrastructure of the client.
- Maintain the customer documentation database.
- Analyze and resolve malfunctions related to standard IT equipment.
- Install and maintain Windows client machines.
- Continuously enhance troubleshooting approaches and quality standards.
Required Qualifications
- Completed education in IT, an IT-oriented degree, or equivalent qualification.
- Minimum of three years of relevant professional experience.
- Strong expertise in the Microsoft environment, including Windows clients and servers, Office, and M365.
- Solid knowledge of networking fundamentals such as DHCP, TCP/IP, DNS, switching, routing, and firewalls.
- Capability to process multiple pieces of information simultaneously and make prompt, autonomous decisions under time pressure.
- Strong customer service orientation and ability to communicate effectively with users, colleagues, and other departments on equal footing.
- Fluent proficiency in German (spoken and written) and good command of English.
Additional Information
The company prefers a relaxed "Du" form of address in communications but is willing to adapt to your preferred style upon request.
Benefits and Perks
- Employee events
- Opportunities for professional development and training
- Subsidized lunch
- Options for remote work
- Mentorship programs
- Complimentary hot and cold drinks
- Fruit basket
- Employee discounts
- Travel cost reimbursement
- Company car availability
- Job bicycle scheme
- Parking facilities
- Flexible working hours
- Sports activities
- Company pension plan
- Job ticket for public transportation
- Provision of notebook and smartphone
- Workation options
기술
Microsoft 365 관리
Fluency in German
English communication skills
Customer service and communication
problem-solving skills
Windows client and server management
Network configuration and troubleshooting
IT hardware installation and maintenance
Incident management and ticketing systems
Windows operating system management