Senior Client Executive - International Student Insurance Portfolio

About the Role

We are on the lookout for a highly skilled professional to join Marsh's Employee Benefits team in a hybrid capacity based in either Auckland or Wellington. The role requires a minimum of three days per week working from the office.

As a Senior Client Executive, you will serve as the primary people risk advisor dedicated to our International Student client base. Your responsibilities cover comprehensive account management, from fostering client relationships and providing expert advice to supporting claims advocacy. You will specialize in the international student insurance domain and collaborate closely with business development, placement, underwriting, and claims teams to cultivate and maintain major accounts.

Key Responsibilities

• Serve as the subject matter expert on people risk issues within the International Student insurance portfolio, establishing and nurturing strong client and sector relationships.
• Provide end-to-end client management encompassing relationship development, delivering exemplary customer service, offering advisory support, processing renewals, and advocating on claims specific to student clients.
• Identify and pursue growth opportunities within your portfolio in partnership with the business development team, consistently achieving client retention and revenue goals.
• Conduct training sessions for large groups during client onboarding events as needed.
• Manage complex claims effectively by negotiating fair settlements and mediating between clients and insurers.
• Oversee administrative and technical processes such as policy implementation, capturing enrolment data, managing annual pricing renewals, maintaining insurance manuals, system records, and generating reports, all while ensuring compliance with company policies and professional error and omission standards.

Required Qualifications and Skills

• Experience in travel or medical insurance, education, medicine, or employee benefits related to life and health insurance products, with strong product knowledge and a focus on client satisfaction.
• Excellent written and verbal communication abilities, attention to detail, and capacity to manage competing priorities collaboratively within a team.
• Commitment to completing all mandated online training modules for Marsh and its subsidiaries, adhering to professional standards and compliance protocols.

Preferred Attributes

• Achievement or pursuit of Level 5 Accreditation in Life & Health insurance.
• Demonstrated experience in client-facing roles with strong sector networks, resilience, empathy, clear boundary management, and stakeholder engagement skills.
• Comprehensive sector-specific knowledge and expertise, enabling immediate effective contribution.
• A proactive, growth-oriented mindset with a hands-on approach to recognizing and acting on business opportunities to deliver measurable results.

Why Work With Us

• Professional growth opportunities through challenging tasks and supportive leadership.
• An inclusive and dynamic workplace culture encouraging innovation and collaborative solution-building impacting clients and communities.
• Access to diverse career pathways, as well as benefits and rewards designed to support your well-being.

Company Overview

Marsh Risk operates as a division of Marsh, a global leader in risk, reinsurance, capital, people, investments, and management consulting, serving clients internationally. With revenues exceeding $27 billion and a team of over 95,000 professionals across 130 countries, Marsh empowers organizations to succeed confidently through informed perspectives.

Diversity and Inclusion Commitment

Marsh fosters a workplace valuing diversity and inclusion across all dimensions including age, ethnicity, disability, gender, nationality, sexual orientation, and more, in compliance with all applicable laws.

Work Arrangement

We support hybrid work models blending remote flexibility with in-office collaboration. Employees are expected to spend at least three days weekly onsite at local offices or clients’ locations, with at least one designated day where the entire team is present in person.