Sales Support Executive

About Kerry

Kerry is a world-leading company specializing in taste and nutrition for the food, beverage, and pharmaceutical industries. The company partners with clients daily to develop healthier, tastier, and more sustainable products consumed globally. Kerry’s vision is to be the preferred partner for customers by promoting sustainable nutrition. A career at Kerry offers opportunities to impact the future of food and grow in a global environment.

Role Overview

The Sales Support Executive position is essential in assisting the Commercial team across the Saudi Arabia and Levant regions. This role provides extensive administrative, operational, customer, and cross-functional support to ensure seamless sales operations, including customer requests, sales processes, forecasting, pricing, sample management, and the upkeep of customer master data.

Key Responsibilities

• Manage and track customer sample requests, ensuring timely follow-up and feedback gathering.
• Organize dispatch and receipt of samples and cargo packages.
• Assist Account Managers by creating and updating sales opportunities within Salesforce CRM.
• Maintain accurate customer and commercial documentation records.
• Prepare and arrange local sales import documentation such as ingredient lists, labeling information, and product declarations.
• Create and update stock cards for local sales operations.
• Provide administrative support to sales staff during absences or travel.
• Support annual pricing activities, including price upload and update processes.
• Represent Commercial function in cross-departmental meetings when necessary.
• Coordinate team meetings, prepare agendas, and monitor follow-up actions.
• Assist with commercial projects and assigned business initiatives.
• Coordinate communication between Commercial teams and Middle Office functions, ensuring efficient resolution of service and operational issues.
• Communicate customer forecasts to Demand Planning teams and support Sales & Operations Planning (S&OP) processes.
• Maintain service issue logs and track resolution status.
• Support Finance with credit collection and customer follow-ups.
• Manage new lead processes and maintain customer contact and account details within Salesforce.
• Ensure customer master data accuracy and contribute to CRM data quality and reporting efforts.

Qualifications & Skills

• Bachelor’s degree in Food Engineering, Food Science, Business Administration, or a related field.
• At least 2 years of experience in flavors, ingredients, foodservice, FMCG, or related sectors preferred.
• Experience supporting sales, customer service, commercial operations, or supply chain functions is beneficial.
• Proficiency with CRM systems, preferably Salesforce.
• Strong command of Microsoft Office applications, especially Excel, PowerPoint, and Outlook.
• Good understanding of commercial procedures, forecasting, pricing, and customer service workflows.
• Excellent verbal and written communication skills in English; Arabic proficiency highly desirable.
• Ability to work with business databases, digital tools, and collaborate across functions.
• Outstanding organizational, multitasking, and detail-oriented administrative abilities.
• Problem-solving skills with a proactive and calm approach under pressure.

Additional Information

• High customer service focus and commercial awareness required.
• Capability to work independently from home-office environments when necessary.
• Strong cross-functional collaboration abilities.
• Accuracy, responsiveness, and commitment to process compliance and data integrity are essential.

Warning Against Recruitment Scams

Candidates should be cautious of fraudulent recruitment activities. Kerry employees will only contact candidates using official Kerry email accounts and phone numbers. The company does not use video chat platforms like Google Hangouts for interviews and will never ask candidates for payments during recruitment aside from possible reimbursable travel expenses from official accounts.