Receptionist / Pathway Assistant

Role Overview

The Pathway Assistant/Receptionist position presents a valuable chance to become part of the administrative team within the Endoscopy Unit, delivering top-notch reception and administrative services to the division. Acting as an integral member of the Patient Pathway team, this role offers a professional and welcoming reception environment for patients, visitors, and staff in the GI Physiology Unit. It requires being the primary contact point, ensuring courteous patient greetings, prompt handling of inquiries, and smooth daily operation of the reception area.

Key Duties

• Monitor patient progression through care pathways.
• Manage clinical correspondence efficiently within required timeframes.
• Support clinical and multidisciplinary teams administratively to maintain organized and effective service delivery.
• Handle telephone communications and respond to questions from patients and staff.
• Perform reception management and update patient records accurately.
• Assist with the daily administrative tasks essential to the GI Physiology Unit's functioning.
• Provide general administrative support to clinical, managerial, and administrative personnel.

Candidate Profile

Ideal applicants will have prior experience in administration, preferably within an NHS or healthcare environment, or possess a strong motivation to work in healthcare settings. Candidates should have effective communication abilities with diverse patients and colleagues and demonstrate excellent teamwork, negotiation, and organizational skills. A firm dedication to supporting exceptional patient care is vital.

Development Opportunities

The organization offers significant prospects for growth and skill development for administrative staff, both within the division and across the broader institution.

About University College London Hospitals NHS Foundation Trust (UCLH)

UCLH is a major NHS trust recognized for its complexity and the broad, varied population it serves locally, nationally, and internationally. It provides academically driven acute and specialist healthcare services. The trust's vision emphasizes outstanding patient care, superior education, and world-class research.

Eight sites comprise the trust's facilities, including University College Hospital and multiple specialty hospitals dedicated to neurology, ENT, dentistry, integrated medicine, cancer care, tropical diseases, and more.

The trust specializes in women's health and a range of conditions including cancer, infections, neurological, gastrointestinal, and oral diseases, supported by advanced critical care, imaging, nuclear medicine, and pathology services.

Sustainability Commitment

UCLH is committed to sustainability with a pledge to achieve net zero carbon emissions for direct sources by 2031 and indirect emissions by 2040 by integrating sustainable practices throughout the trust.

Contact Information

For additional questions or informal visits, please reach out to Mushleh Ahmed, Service Manager.