Receptionist / Front Office Executive

Job Overview

The Front Desk Executive is responsible for greeting guests warmly and professionally while managing all aspects of front office operations. This role includes handling check-ins and check-outs smoothly, addressing guest inquiries across multiple channels, managing bookings, and ensuring overall guest satisfaction in cooperation with related departments.

Primary Duties

• Greet and welcome guests with a courteous and professional demeanor.
• Efficiently process guest check-ins and check-outs.
• Handle incoming phone calls, WhatsApp messages, and online booking requests promptly.
• Manage room bookings and maintain up-to-date room availability status.
• Verify identification documents and complete necessary registration formalities accurately.
• Process payments via cash, card, or online methods with precision.
• Address guest complaints courteously and strive to resolve issues to their satisfaction.
• Collaborate effectively with housekeeping, restaurant, and maintenance teams for seamless guest experiences.
• Maintain daily logs including guest records, billing information, and reports.
• Promote hotel services and special offers to encourage repeat business.
• Ensure the reception area remains clean, organized, and professional at all times.
• Adhere to hotel standard operating procedures, grooming guidelines, and confidentiality rules.

Candidate Profile

• Fluent communication skills in Hindi and basic proficiency in English.
• A pleasant demeanor with professional personal grooming standards.
• Familiarity with computer applications including MS Office and property management systems (PMS).
• Strong customer service orientation.
• Positive attitude coupled with effective problem-solving capabilities.
• Capability to work flexible rotational shifts.
• High levels of honesty, punctuality, and responsibility.
• Team-oriented with good coordination and interpersonal skills.
• Ability to function efficiently under pressure.
• Keen attention to detail and accuracy in task execution.