Patient Care Coordinator

About FlyteHealth

FlyteHealth focuses on cardio-kidney-metabolic care, revolutionizing treatments for obesity, prediabetes, hypertension, and hyperlipidemia, while effectively managing additional chronic health issues. Their distinctive treatment model integrates behavioral lifestyle adjustments with clinical interventions, leading to leading clinical outcomes.

Role Overview

The Patient Care Coordinator will play a crucial role in maximizing the use of the FlyteHealth Evolve platform and EMR software. This position involves managing front office tasks, addressing patient and provider needs, and optimizing scheduling according to customer contracts. Responsibilities include registering patient demographic and insurance data on multiple systems, handling appointment scheduling and rescheduling, managing patient communications including message triage, and collaborating with healthcare professionals such as physicians, nurse practitioners, registered nurses, and dieticians to guarantee dependable and high-quality care. There may also be opportunities to assist with onboarding and training new staff as the team expands.

Work Schedule

• Monday: 8:30 AM – 6:00 PM EST
• Tuesday: 12:00 PM – 9:00 PM EST
• Wednesday: 12:00 PM – 9:00 PM EST
• Thursday: 9:00 AM – 6:00 PM EST
• Friday: 8:30 AM – 5:00 PM EST

Applicants must commit to this schedule prior to applying.

Key Responsibilities

• Schedule and manage patient appointments
• Verify patients' insurance eligibility
• Administer patient payment processing
• Ensure adherence to HIPAA privacy regulations
• Maintain clear and consistent communication channels between patients and providers

Qualifications

• At least two years' experience working in a healthcare provider office setting
• Minimum two years' experience in a call center or receptionist position within a busy healthcare practice
• Familiarity with federal and state healthcare regulations
• Proficient computer and organizational skills
• Strong customer service abilities and capacity to multitask efficiently in fast-paced environments
• Residency located within the United States

Benefits and Perks

• Comprehensive health, dental, and vision insurance plans
• Discretionary paid time off policy
• Parental leave provisions
• Remote-first working culture
• Remote work stipend
• Paid company holidays

Diversity and Inclusion

FlyteHealth is dedicated to fostering diversity and promotes equal employment opportunities regardless of race, religion, color, creed, marital status, age, national origin, physical disability, medical condition, sexual orientation, or gender identity.