Front of House and Volunteer Coordinator

About the Role

Invercargill City Council invites an enthusiastic individual to join our dynamic and future-focused team within Museum and Heritage Services. This role focuses on leading the Front of House team at Te Unua Museum of Southland, ensuring seamless visitor-facing service operations including retail, reception, events, and amenities.

Key Responsibilities

• Lead and manage Front of House staff and volunteers to deliver exceptional customer service.
• Recruit, train, create rosters for, and supervise both permanent and casual Front of House personnel and volunteers.
• Manage daily Front of House functions such as ticketing, retail sales, and regulating visitor flow.
• Serve as the primary contact for resolving visitor and staff issues.
• Work collaboratively with Experience and Commercial and Partnerships teams to enhance museum programming and visitor service integration.

Required Qualifications and Experience

• Tertiary qualification in relevant areas such as business management, team leadership, or organisational management.
• At least five years of front-of-house service experience, preferably within museums, art galleries, or heritage organizations.
• Strong team collaboration abilities, fostering positive attitudes within and between teams.
• Proficient with point of sale, booking, and rostering software systems.
• Comprehensive understanding of bicultural and multicultural community aspects and a firm commitment to Te Tiriti o Waitangi principles; proven experience working effectively with mana whenua in a museum context.

Work Conditions

This is a full-time position requiring 40 hours weekly, including potential weekend and public holiday shifts when the museum is open.

Employee Benefits

• Opportunities for career advancement alongside training and development programs.
• Well-being initiatives such as workstation assessments, complimentary flu vaccinations, employee assistance programs, discounts on eye examinations, and gym memberships.
• Participation in Kiwisaver and superannuation schemes.
• Immediate access to sick leave from the first day of employment.
• Appointment leave providing up to 2 hours off for critical personal appointments.

Location and Community

The role is based in Waihōpai Invercargill, New Zealand’s southernmost city, known for its beautiful green spaces, vibrant arts scene, and friendly, laidback community atmosphere. The city offers convenient access to nature, amenities, and a short commute to the workplace.

Additional Information

Applicants must have legal rights to live and work in New Zealand. Preference is given to candidates already residing in the country. Early application is encouraged as applications are reviewed upon receipt and the posting may be removed at any time.