Front Desk Officer

Overview

We are seeking a presentable, well-groomed, and energetic Front Desk Officer with excellent communication and organizational abilities. This role demands prior experience and confidence in managing front office tasks to ensure seamless company operations and create a positive impression for visitors and callers. The candidate should familiarize themselves with company processes to effectively handle inquiries in an assertive and professional manner.

Key Duties and Responsibilities

• Warmly receive all visitors by greeting, welcoming, and guiding them suitably; notify relevant personnel about visitor arrivals.
• Manage the telephone switchboard efficiently and professionally.
• Receive and route both internal and external calls appropriately.
• Handle international calls as all such calls are routed through reception.
• Maintain and update the contact database regularly.
• Manage fax transmissions, including sending and receiving.
• Oversee courier dispatch and receipts while updating the system accordingly.
• Support the administration team with additional duties when needed.
• Distribute incoming faxes and daily mail promptly.

Candidate Qualifications

• 3 to 5 years of relevant experience.
• Possession of a Degree or Diploma in Administration.
• Strong verbal and written communication skills.
• Professional appearance: well-groomed, energetic, and approachable.
• A strong orientation towards customer service.