Customer Success Specialist

Overview

This role is offered through a partner company looking for a Customer Success Specialist based in the United Kingdom. The position involves supporting clients during critical transitions to modern SaaS platforms within a fast-growing global software company. The specialist will assist customers with migration, onboarding, and training to maximize the benefits of the platform, working closely with internal teams and customers to foster strong relationships and smooth adoption.

Key Responsibilities

• Manage customer migration from legacy software to a new web-based platform ensuring a seamless transition.
• Conduct onboarding and customized training sessions to help clients understand and utilize platform features efficiently.
• Clearly communicate the advantages of new product features and workflows to enhance client operations and outcomes.
• Monitor migration progress, addressing issues proactively to avoid escalation.
• Lead engaging training in both group workshops and one-on-one settings while developing user-friendly documentation and learning resources.
• Track adoption metrics and provide extra assistance to optimize platform usage.
• Establish strong customer relationships and act as the main contact during migration and early support phases.
• Collaborate with internal teams including Support, Product, Engineering, and Professional Services to ensure prompt resolution of customer concerns.
• Relay customer feedback to internal stakeholders to help improve products, processes, and training content.
• Maintain detailed and accurate records in CRM and collaboration software regarding customer interactions and progress.
• Participate in initiatives for continuous improvement, knowledge sharing, and operational enhancements within the customer experience team.

Qualifications and Skills

• At least two years of experience in customer-facing roles such as Customer Success, Account Management, Implementation, Training, or Professional Services.
• Experience with SaaS products, software onboarding, migrations, or technology adoption projects is highly desirable.
• Strong grasp of customer success concepts including adoption strategies, value delivery, relationship management, and retention tactics.
• Experience delivering product training, creating user guides, or assisting business clients through digital transformations is advantageous.
• Knowledge of healthcare or health technology sectors, clinical workflows, or operational software is a significant plus.
• Quick learner of complex software systems, capable of explaining technical information clearly to non-technical users.
• Excellent communication skills, both verbal and written, adaptable to various audiences.
• Strong presentation and facilitation skills, especially in remote settings.
• Highly organized, detail-focused with ability to handle multiple customers simultaneously.
• Proficient with CRM tools, collaboration platforms, and digital communication technologies.
• Customer-centric with empathy, patience, and a strong desire to support client success.
• Resilient problem solver with a proactive approach to tackling challenges.
• Fluent in Norwegian and strong proficiency in English are mandatory.

Benefits

• One-year full-time employment contract.
• Fully remote work environment offering flexibility and autonomy.
• Join a mission-driven healthcare technology organization.
• Work in a rapidly expanding international software company.
• Competitive pay and benefits package.
• Opportunities for professional growth and skill development.
• Access to advanced tools and technologies.
• Collaboration with skilled colleagues worldwide.
• Regular company events to connect with global teams.
• Make a significant impact on customer experience, product adoption, and success.

Additional Information

This vacancy is managed by a partner organization which handles all application processes and follow-ups. The selection process uses AI-assisted candidate matching to ensure objective and efficient screening. Final recruitment decisions are made by the hiring company’s team. Applicants should note that personal data will be processed under applicable data privacy laws including GDPR. AI tools may be used to review and analyze applications, but human judgment remains decisive in hiring decisions.