G
Associate Manager - Customer Connect
Green Leaf Consultants Kolkata
Mumbai, Maharashtra, India · Tam zamanlı
Başvuran ilk kişi siz olun
- Deneyim
- Herhangi
- Maaş
- 400.000 – 600.000 INR / yıl
- Açılışlar
- 1
- Yayınlandı
- 5 saat önce
- Çalışma modu
- Ofiste
- Eğitim
- Herhangi bir mezun
- Uygunluk
- Herhangi bir mezun
- Sürdürmek
- Başvuru yapılması gerekmektedir.
Çalışacağınız yer
İş tanımı
Overview
This position is with a prominent life insurance company based in Mumbai, focused on enhancing customer satisfaction by effectively addressing their grievances and ensuring smooth resolution processes.
Key Responsibilities
- Manage and resolve customer complaints efficiently and in line with company standards.
- Perform detailed Root Cause Analysis (RCA) following established Standard Operating Procedures (SOPs) and turnaround times (TATs) to identify underlying issues.
- Collaborate extensively with vendors and various internal teams to drive resolution and maintain service quality.
Candidate Requirements
- Must hold at least a graduate degree.
Compensation and Other Details
The annual salary ranges from 400000 to 600000 INR.