Associate Corporate Customer Service (Qatarization)

About QNB Group

Founded in 1964 as the first Qatari-owned commercial bank, QNB Group has expanded to become the largest banking institution across the Middle East and Africa region. With operations spanning over 31 countries across three continents, the Group serves approximately 20 million clients through more than 1,000 branches and an ATM network comprising 4,300 machines. QNB consistently ranks highly with leading credit rating agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+), and has garnered numerous accolades in the international financial sector. It is recognized as the most valuable bank brand in the MEA region according to Brand Finance Magazine and actively supports community, social, educational, and sporting initiatives.

Job Purpose

This role focuses on providing prompt, courteous, and high-quality service to corporate customers, assisting with inquiries, guiding them through banking processes, promoting QNB's products and services, and encouraging business growth with the Group.

Key Responsibilities

• Actively market and promote the Group’s products to boost sales and profitability, meeting or exceeding preset targets.
• Monitor branch customer service performance through established KPIs, ensuring best practices in service delivery.
• Promote operational efficiency by cost-conscious practices to minimize waste and maximize benefits for the bank.
• Operate within delegated authority limits.
• Deliver proactive, customer-focused service to enhance the Group’s image and surpass customer expectations.
• Resolve all client queries at the branch promptly within specified turnaround times to ensure satisfaction.
• Cross-sell products to deepen customer relations and profitability while fostering retention.
• Assist customers with product-related inquiries and develop solutions to their requests.
• Ensure activities comply with internal Service Level Agreements (SLAs) to improve response times.
• Build and maintain robust working relationships with other departments to achieve organizational goals.
• Provide accurate and timely information to auditors, compliance, financial control, and risk teams as needed.
• Serve as the initial contact point, especially for new customers, delivering clear information about the Group’s services.
• Handle customer-related operations including account openings, data maintenance, issuing certificates, and processing various requests.
• Assist clients in completing application forms for accounts, ATM cards, credit cards, checkbooks, and standing orders.
• Coordinate with tellers and branch operations staff to ensure seamless daily operations and customer service.
• Manage loan application receipts, prepare agreements, handle Foreign Bills for Collection, verify dormant accounts, and approve signatures.
• Assume teller or operations duties during peak periods or as necessary.
• Escalate unresolved transaction queries to the Customer Services Manager.
• Continuously review and improve branch service standards.
• Ensure compliance with internal service quality and audit standards.
• Maintain and expand current knowledge relevant to branch customer service.
• Identify and pursue personal professional development to stay updated in the field.

Education & Experience

• Possess a College Diploma or Bachelor’s Degree in a relevant field.
• No prior work experience required.

Application Requirements

• Applicants must submit a resume/CV, passport, Qatar ID, educational certificates, and birth certificate.