Area FCU Manager - Bhopal

Job Overview

This role is responsible for managing the Risk Containment Unit (RCU) to ensure customer onboarding is risk-free, investigating suspicious activities, and conducting various ad-hoc tasks aligned with the company's vision of becoming a leader in affordable finance through effective risk mitigation.

Key Skills and Qualifications

• Strong knowledge of modern practices in fraud detection, investigation, and analytics.
• A minimum of three years of progressive experience managing fraud detection processes within Non-Banking Financial Companies (NBFCs) or Housing Finance Companies (HFCs) focusing on mortgage lending.

Primary Responsibilities

• Oversee the entire RCU process, including pre-sanction sampling and monitoring fraud savings and hit rates at the location level.
• Manage vendor and agency operations within the assigned area, focusing on turnaround times, cost control, MIS and portfolio oversight.
• Monitor and ensure error-free reporting, conduct sampler/verifier training, manage escalations, timely submission of FCU MIS and billing, and circulate fraud alerts and trend analyses.
• Implement and monitor digital initiatives like the use of Hunter tools for fraud detection, including internal duplicate and in-house checks.
• Perform thorough investigations involving customers, channels, and vendors to identify fraud points, share feedback for process strengthening, and submit fraud tracker data promptly.
• Proactively review collection data to identify gaps and participate in adhoc investigations with satisfactory closure results.
• Conduct training sessions for samplers, business teams, underwriters, and vendors to improve quality and delivery.
• Lead initiatives to build capabilities among samplers and vendors and engage in global-directed face-to-face interactions to enhance fraud identification.
• Conduct asset verifications and provide constructive feedback; identify new fraud triggers continually.